Tickets are only valid for the date and time specified. There are no refunds or exchanges. You have a 30 minute time frame to enter the Zoo after the time specified on your ticket. Do not get in line to enter until we are within your time block. Anybody who arrives any earlier will have to wait in the car. Early or late arrivals will NOT be accommodated. There will be no Re-Entry. Please ensure that you have everything with you before entering the zoo. For a Contact-Free Entry, we prefer that you do not print your tickets; rather just show the confirmation email on your phone to the cashier at the entrance. Note the Company for the purchase will be listed under "Essex County Attraction".