Tickets are only valid for the date and time specified. There are no refunds or exchanges. You have a 30 minute time frame to enter the Zoo after the time specified on your ticket. Do not get in line to enter until we are within your time block. Anybody who arrives any earlier will have to wait in the car. Early or late arrivals will NOT be accommodated. There will be no Re-Entry. Please ensure that you have everything with you before entering the zoo. For a Contact-Free Entry, we prefer that you do not print your tickets; rather just show the confirmation email on your phone to the cashier at the entrance. Note the Company for the purchase will be listed under "Essex County Attraction".

FAMILY STICK & PUCK - UPDATED RULES & REGULATIONS

22 SKATERS MAX PER SESSION

SKATERS COME DRESSED INTO FACILITY, EXCEPT FOR SKATES

TEMPERATURE SCAN UPON ENTERING FACILITY

SKATERS THAT NEED ASSISTANCE WITH SKATES, ONE PARENT ALLOWED

SKATERS UNDER AGE OF 6 CAN HAVE ONE PARENT REMAIN IN BUILDING

ARRIVE NO EARLIER THAN 15 MINUTES PRIOR TO THE SCHEDULED SESSION

MASKS REQUIRED WHEN ENTERING BUILDING, OPTIONAL ON THE ICE, REQUIRED WHEN OFF THE ICE IN BUILDING

CHANGE OUT OF SKATES AND HELMET AND EXIT FACILITY WITH IN 15 MINUTES

NO FULL HOCKEY BAGS (*SMALL DUFFEL BAGS ONLY)

LABELED WATER BOTTLE (*PLEASE REMOVE WATER BOTTLE AFTER SESSION)

GROUPS MUST CHECK  IN TOGETHER !!!!!